FAQ
Frequently Asked Questions (FAQs) – Dukaankart
1. What is Dukaankart?
Dukaankart is an online shopping platform offering useful, affordable, and innovative products for home, kitchen, personal care, travel, gadgets, kids, and everyday needs.
2. Do you deliver across India?
Yes. We deliver to most serviceable locations across India.
3. How long does delivery take?
Orders are typically processed within 1–3 business days and delivered within 5–12 business days, depending on your location.
4. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on selected products and locations.
5. Can I get a discount on prepaid orders?
Yes. We frequently offer special discounts and promotions on prepaid orders.
6. How can I track my order?
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
7. Can I cancel my order?
Yes. Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
8. Will I get a full refund if I cancel before shipping?
Yes. Orders cancelled before dispatch are eligible for a full refund.
9. What is your return policy?
Returns are accepted only for damaged, defective, wrong, or missing products. Supporting photos or videos may be required.
10. How do I request a return?
Contact our customer support team with your order details and clear photos/videos of the issue within the specified return period.
11. Do you offer exchanges?
Yes. Exchanges may be provided for defective, damaged, or incorrect products based on verification.
12. What if I receive a damaged product?
Please contact us immediately with photos or videos of the damaged item. We will review and provide a suitable resolution.
13. What if I receive the wrong product?
If the product delivered differs from your order, contact our support team and we will arrange a replacement or refund after verification.
14. Are all products covered under return or refund?
No. Products may not be eligible for return due to reasons such as change of mind, personal preference, or misuse after delivery.
15. What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
16. Is my payment information secure?
Yes. All transactions are processed through secure payment gateways using industry-standard security measures.
17. Why does a product look slightly different from the images?
Product colors and appearance may vary slightly due to screen settings, lighting, and manufacturer updates.
18. Do you sell original and quality-checked products?
We strive to provide quality products sourced from trusted suppliers and partners.
19. How can I contact Dukaankart customer support?
You can contact us through our Contact Us page, email, or WhatsApp support channels for assistance.
20. Why should I shop at Dukaankart?
Dukaankart offers affordable pricing, useful products, secure payments, nationwide delivery, and dedicated customer support to ensure a smooth shopping experience.