Shipping policy

Shipping Policy

At Dukaankart, we are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 Business days, after order confirmation and payment verification.

Please note:

Orders are not processed on Sundays or public holidays.
During high-demand periods, sales events, or festive seasons, processing times may be slightly extended.

Since we operate on a dropshipping and supplier fulfillment model, some products may require additional handling or supplier processing time.

2. Shipping Methods Available

We work with trusted courier and logistics partners to deliver orders across India.

Shipping methods may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD) on eligible products and locations

Available shipping methods may vary depending on:

Customer location
Product category
Supplier availability

3. Delivery Timeframes

Estimated delivery timelines are:

Standard Delivery: 5–12 Business days
Remote or rural areas: May take slightly longer depending on courier accessibility

Please note that delivery timelines are estimates and not guaranteed delivery dates.

4. Shipping Costs

Shipping charges (if applicable) will be clearly displayed during checkout before payment confirmation.

We may also offer:

Free shipping on selected products
Promotional free shipping offers during campaigns or sales

Shipping costs may vary depending on:

Delivery location
Product size or weight
Supplier shipping policies

5. Order Tracking

Once your order has been shipped:

Tracking information will be shared via SMS or email.
Customers can use the tracking number provided to monitor delivery status.

6. Delivery Delays

While we strive to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

Weather conditions
Courier or logistics disruptions
High order volumes
Supplier processing delays
Public holidays or festivals
Remote delivery locations

Dukaankart is not responsible for delays caused by third-party courier services or unforeseen operational issues.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

Shipping address
Contact number
Delivery details

Orders delayed or returned due to incorrect information provided by the customer may not be eligible for full refunds or reshipment without additional charges.

8. Cash on Delivery (COD)

Cash on Delivery may be available on selected products and locations.

Dukaankart reserves the right to:

Restrict COD for certain pin codes
Cancel suspicious COD orders
Limit COD access for repeated failed deliveries or refused orders

9. International Shipping

Currently, Dukaankart [DOES / DOES NOT] offer international shipping.

If international shipping is available:

Delivery timelines and shipping charges may vary by country.
Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.