Terms of service

Terms of Service

Welcome to Dukaankart. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

1. Account Terms

To access certain features of our website, you may be required to create an account.

You agree to:

Provide accurate and complete information
Maintain the confidentiality of your account credentials
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that provide false information, misuse the platform, or violate these Terms.

2. Pricing and Payment

All prices displayed on [Dukaankart] are in Indian Rupees (INR) and are subject to change without prior notice.

We accept payments through secure third-party payment gateways including:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (where applicable)

We reserve the right to refuse or cancel orders in case of:

Incorrect pricing
Payment failure
Suspected fraudulent transactions
Product unavailability

3. Product Descriptions

We strive to ensure that all product details, descriptions, images, and pricing are accurate and up to date.

However:

Product colors may slightly vary depending on device screens
Product packaging may differ from images shown
Minor variations may occur due to supplier or manufacturing updates

We do not guarantee that all product descriptions or other content are completely error-free.

4. Order Acceptance

Placing an order on our website does not guarantee acceptance of the order.

[Dukaankart] reserves the right to:

Accept or reject any order
Limit quantities purchased
Cancel suspicious or bulk orders
Verify customer information before processing orders

If your order is canceled after payment, the applicable refund will be processed to your original payment method.

5. Shipping and Delivery

We aim to process and dispatch orders as quickly as possible.

Estimated delivery timelines may vary depending on:

Customer location
Courier availability
Weather conditions
Supplier processing time
Public holidays or unforeseen circumstances

While we strive for timely delivery, [Dukaankart] is not liable for delays caused by third-party courier services or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

Our return and refund policy is designed to ensure a fair shopping experience.

Customers may request returns or replacements for:

Damaged products
Defective items
Wrong products received

To initiate a return:

Contact us within [NUMBER OF DAYS] days of delivery
Provide order details and supporting photos/videos where applicable

Refunds will be processed after product inspection and approval.

Certain categories may not be eligible for returns due to hygiene, safety, or supplier restrictions.

Please refer to our separate Refund Policy page for complete details.

7. Prohibited Uses

You agree not to use this website for:

Any unlawful activity
Fraudulent transactions
Spamming or phishing
Uploading malicious software or viruses
Violating intellectual property rights
Harassing or abusing other users
Interfering with website security or functionality

Any misuse may result in legal action and permanent suspension of access to our services.

8. Intellectual Property

All content on this website including:

Logos
Images
Product content
Website design
Graphics
Text

is the property of [Dukaankart] or its content suppliers and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

[Dukaankart] shall not be held liable for:

Indirect or consequential damages
Loss of data or profits
Delivery delays
Product misuse by customers
Temporary website downtime
Third-party service interruptions

Our maximum liability, if any, shall not exceed the amount paid by the customer for the relevant order.

10. Third-Party Services

Our website may contain links, integrations, or services provided by third parties including payment gateways, logistics providers, and marketing platforms.

We are not responsible for the policies, actions, or services of third-party providers.

Users are encouraged to review their respective terms and privacy policies.