Refund policy

Return, Refund & Cancellation Policy

At Dukaankart, customer satisfaction is very important to us. We always strive to provide a smooth, transparent, and trustworthy shopping experience. Since many of our products are fulfilled through trusted third-party suppliers and dropshipping partners across India, our return, replacement, refund, and cancellation policies are designed to be fair for both customers and fulfillment partners.

Please read this policy carefully before placing an order.

1. Order Cancellation Policy

Before Order Processing

Customers may request cancellation of an order before it has been processed, packed, or shipped.

If the cancellation request is approved before dispatch:

  • A full refund will be initiated to the original payment method.

  • COD orders will be cancelled without any charges.

After Order Shipment

No Cancellations After Order Confirmation: Once an order is confirmed from your end, it cannot be canceled. We process all the orders immediately to ensure prompt delivery, and therefore, cancellations are not permitted.

No Modifications Allowed: Once the order is confirmed, no changes or modifications (such as product additions, changes in address, or updates to the order) are allowed. Please ensure all details are accurate before confirming your order.

Exceptions: In rare circumstances, such as if the item is out of stock, a pricing error occurs or the Pincode provided for delivery is not serviceable, we reserve the right to cancel the order. In such cases, the full amount will be refunded to you.

2. Return Eligibility

Customers may request a return, replacement, or refund only under the following conditions:

  • Wrong product received

  • Damaged product received

  • Defective or non-working item

  • Missing items in the package

To be eligible for a return or replacement:

- Requests for damaged, wrong, or defective products must be made maximum within 48 hours of delivery, depending on the issue type.

- The product must be unused and in its original packaging and condition.

- Clear product photos/videos and package images must be provided for verification.

- Products without proper unboxing proof may not be eligible for return or replacement approval in certain cases.

- To initiate a request, contact us at: Email: supportdukaankart@gmail.com

3. Supplier & Dropshipping Partner Verification

As many products are fulfilled through third-party suppliers and dropshipping partners, all return, refund, replacement, damage, and cancellation claims are subject to supplier verification and approval.

Once a request is submitted:

  • The issue will be forwarded to the respective supplier or fulfillment partner.

  • Additional information or verification may be requested where necessary.

  • Processing timelines may vary depending on supplier review, courier verification, stock availability, and product category.

Dukaankart will make reasonable efforts to assist customers throughout the process and provide updates wherever possible.

4. Refund Process

Once a refund request is approved:

  • Refunds will be processed to the original payment method.

  • COD refunds may be processed through bank transfer or UPI.

Refund processing time:

  • Please allow 5–10 Business Days after approval.

Please note:

  • Banks and payment providers may take additional time to reflect the refunded amount.

  • Shipping, handling, or supplier charges may be deducted where applicable.

5. Exchange & Replacement Options

If replacement stock is available, customers may choose:

  • Product replacement (or)

  • Refund (where applicable)

Replacement processing may depend on:

  • Product availability

  • Supplier approval

  • Delivery location

If the same product is unavailable, an alternative resolution may be offered.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately within 48 hours of delivery.

  • Share clear photos/videos showing the issue.

  • Retain the original packaging for verification purposes.

Once verified:

  • Replace the product at no additional charge, or refund, or suitable resolution will be provided based on the issue and the supplier approval.

7. Non-Returnable Items

Certain products may not be eligible for return or refund due to hygiene, safety, supplier restrictions, or product nature.

These may include:

  • Personal care products

  • Opened or used products

  • Customized products

  • Hygiene-related items

  • Clearance or final sale products

Products damaged due to misuse, mishandling, or improper usage by customers are also not eligible for returns.

8. Return Shipping Costs

In cases where:

  • Wrong product was shipped

  • Product arrived damaged

  • Product is defective

Dukaankart may cover return shipping costs where applicable.

However, for:

  • Customer preference returns

  • Incorrect orders placed by customers

  • Refused COD deliveries

  • Incorrect address provided by customers

return shipping, handling, or logistics charges may be deducted from the refund amount.

9. COD Orders & Refused Deliveries

Cash on Delivery (COD) is offered for customer convenience. However, repeated refusal of COD orders creates significant logistics and return losses.

If a customer refuses delivery of a confirmed COD order without a valid reason:

  • Future COD access may be restricted.

  • Dukaankart reserves the right to deny COD service for repeated failed or refused deliveries.

10. Incorrect Address & Customer Unavailability

Customers are responsible for providing:

  • Accurate delivery address

  • Correct mobile number

  • Availability during delivery attempts

Orders returned due to:

  • Incorrect address

  • Unreachable customer

  • Repeated failed delivery attempts

may not be eligible for full refunds.

11. Delayed Deliveries

Delivery timelines are estimated and may vary due to:

  • Courier delays

  • Supplier processing time

  • Weather conditions

  • Public holidays or festivals

  • Operational disruptions

Dukaankart shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our control.

12. Contact Us

For any return, refund, replacement, or cancellation requests, please contact us:

Dukaankart
Email: supportdukaankart@gmail.com
Support Hours: Mon-Sat 10 AM – 6 PM
Website: www.dukaankart.in

Last Updated: 12th May 2026